FAQ

What kind of computer services does Geeks on Wheels offer?

What makes Geeks on Wheels technicians so special?

Why should I choose Geeks on Wheels?

I'm a small business, not a home user. Is the Geeks on Wheels service still available to me?

Is there a Geeks on Wheels technician near me?

What can I expect of my Technician?

Will your Technician explain the service in plain English?

How do I book the services of a Geeks on Wheels Technician?

What hours is your call-centre open?

When are appointments with your Technicians available?

Can I book an appointment for a Sundays or Statutory Holiday?

How much does your service cost?

Can you give me a fixed price for fixing a specific problem?

Can I buy hardware or software from Geeks on Wheels?

How much time will it take to resolve my computer issue?

What happens if the Technician needs to continue my appointment on another occasion?

Do you offer telephone technical support?

Can I let you know my problem by email?

Should I do a backup before the Technician arrives?

What if I don’t know how to do a backup?

When do I pay you?

Will I receive an Invoice or GST Tax Receipt?

What forms of payment does Geeks on Wheels accept?

Can I pay by Internet Banking?

Can you post me an invoice, or can I set up an account?

What if the Technician completes the work I asked for in less than an hour?

I’ve used your service before at a discounted rate, if I use your service again, can it be at that rate?

Can I feel safe with a Geeks on Wheels Technician?

Can I leave the Technician to get on with the work on his own?

Can I leave the Technician on his own, but with my child present?

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