Privacy Policy - Geeks on Wheels

Privacy Policy

Confidentiality and Privacy Policy

Seaview Enterprises Limited Trading as Geeks on Wheels

It is important that we (Seaview Enterprises Trading as Geeks on Wheels) explain to you, our customer, how we gather, use and protect information we collect about you. Trust is an important cornerstone of our relationship with you and we respect and value that trust.

This policy details the how, why and what we do in regards to your information, confidentiality and privacy as required under the terms of the New Zealand Privacy Act 1993

We collect information for a variety of reasons but in the main for the purposes of providing you with our products and services. The information we collect will vary dependent on why you contact us and the types of products and services you require from us

Our policy states:

  1. We will maintain as secret and confidential all information we obtain from you in providing the Services and will not use that information for any reason other than as necessary for the reasons detailed below. This obligation will not apply to information that is in the public domain or that is known to us or obtained by us without breaching any obligation to you or that we are required to disclose by law.
  2. You authorise us to collect, retain, use and provide to our staff and agents any personal information (“Information”) about you for the purposes detailed below in section 3) below
  3. What information do we collect? – We collect and store information you provide through our call centre, via email, Geek Hotline service, FREE Chat service, online forms, competitions, digital properties, online surveys, social media and from our website. The information we collect from you include things like:
  • Name
  • Physical Address
  • Mailing address
  • Email address
  • Phone number
  • Reviews you give us
  • Your bank account and / or credit card details. NOTE we will NOT store your Credit card number and other payment information

In certain situations, we may also collect things like:

  • Your responses to surveys
  • Information you may give us about other people, such as the name and address of a referral gift recipient, or the name and contact information of someone who can act on your behalf or will pick up items for you at a store. We will only use this information for the specific reason you provide it.
  • Your device or browser details, your movements on our website and demographic information about our user base as a whole

How do we use the information we collect?

We use the information to

  • Fulfil orders and requests for information, products or services
  • Process refunds, returns and exchanges
  • Track and confirm online orders
  • Deliver and install products
  • Market and advertise products and services to you via email, telephone marketing, social media, text (SMS) messages and web browser personalised ads
  • Conduct research and analysis
  • Administer various programs
  • Other business purposes including credit approval, meeting our obligations to you, and enforcing our rights against you.
  • Identify you on our websites (including the type of device or browser you’re using, your IP address) in order to customize your experience (for example, based on your browsing history or your location)
  • We and our partners also use online technologies such as cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.
  • Your personal information may be shared with current or future entities or subsidiaries or owners of the business or chosen partners at our discretion.
  • In some circumstances, we may share your information with certain third parties to perform services on our behalf

Geek Hotline, call centre or FREE Chat Services

  • We will keep a record of all contact and communication including details of your devices and equipment.
  • All calls through our Call Centre and Geek Hotline service are recorded.
  • With your express consent we will keep a record of your passwords unless and until you request otherwise.
  • In addition to the limitation and liability provisions contained within any “Limitation of Liability” clause in our Terms and Conditions, you expressly acknowledge and agree that we have no responsibility or liability arising out of the use of any password or passwords provided by you, or for any loss or corruption of data, software or hardware that may arise out of the Services we provide

At any stage you may contact us if you choose to:

  • Stop receiving email, direct mail and telephone marketing communications
  • Update and correct your personal information
  • At any time ask us for a copy of your personal information that we have