COVID – 19 Revised Service Options - Geeks on Wheels

COVID – 19 Revised Service Options

Wednesday 14th May 2020

Hi Geek Fans,

Here is our latest COVID-19 Update.

A reminder to all of our customers to follow advice from public health authorities. If you’re sick, stay at home and away from others. Use our remote service option. Wash your hands frequently, cover your cough or sneeze. For more information visit the World Health Organisation website.

As we move in to alert level 2 as of Thursday 14th May 2020, we will be continuing to use our ‘We come to you’ service. We will be giving everyone the option to use this service unless they are sick or have had symptoms.

The below safety measures have been put in place in accordance with the guidelines outlined by the public health authorities of NZ

  • We will ensure that physical distancing of at least 2 meters is maintained throughout the appointment
  • Thorough hand washing will be completed before and after each appointment
  • Use of our own Geeks Keyboard and Mouse is mandatory
  • Our technicians will be wearing disposable gloves during appointments and these will be changed on each appointment
  • Our Geeks will be wiping down all surfaces they come in to contact with, both onsite and for any pick-ups
  • We will have strict contact tracing measures in place for all of our Geeks.
  • To keep everyone safe, at the time of your booking we will check if you have been in contact with a known case of Corona Virus.

If you are sick or do not feel comfortable using our door to door service then you will be given the option to use our non-contact remote service.

Please note that we are experiencing a high volume of calls and bookings so you may be put on a waiting list for your appointment. We apologise for this and we appreciate your understanding as we catch up on helping you with your technology.

22nd April 2020

Hi, Geek Fans,

Here is our latest COVID-19 Update.

Geeks on Wheels is still classed as an essential business under NZ Government COVID-19 rules.

Our main priority is still to keep our customers, our staff and the rest of New Zealand SAFE!

So what does this mean? 

With the move to alert level 3 from Tuesday 28th April, we will be expanding our services to include “We come to you”

However…

The safety and well-being of our customers is paramount while we continue to deliver high-standard, reliable services. 

The below safety measures have been put in place in accordance with the guidelines outlined by the public health authorities of NZ

  • We will ensure that physical distancing of at least 2 meters is maintained throughout the appointment
  • Thorough hand washing will be completed before and after each appointment
  • Use of our own Geeks Keyboard and Mouse is mandatory
  • Our technicians will be wearing disposable gloves during appointments and these will be changed on each appointment
  • Our Geeks will be wiping down all surfaces they come in to contact with, both onsite and for any pick-ups
  • We will have strict contact tracing measures in place for all of our Geeks.
  • We will ask you when you book your appointment if you are over 70 or considered high risk and if so, we will suggest alternative Non-Contact arrangements for you.
  • To keep everyone safe, at the time of your booking we will check if you have been in contact with a known case of Corona Virus.

Until then we will be running our Non – Contact Remote Support Service for everyone and Non – Contact Pick-Up Service for essential workers and businesses.

 

 

1st April 2020

PLEASE NOTE THIS IS AN OLD UPDATE – WE HAVE LEFT IT HERE SO YOU CAN UNDERSTAND THE STEPS WE HAVE GONE THROUGH TO KEEP EVERYONE SAFE. 

Hi, Geek Fans,

Here is our latest COVID-19 Update.

NON CONTACT REMOTE SUPPORT

NON CONTACT PICK UP

NEW HARDWARE / PARTS 

Since we last spoke, the New Zealand Government has now classified Geeks on Wheels as an essential business.

So what does this mean? 

  1. We can still provide remote IT support for all New Zealanders.
  2. We can provide additional IT support for essential services AND people working from home.
  3. We can now supply essential computer equipment and parts or in Government terms “essential non-food consumer products”.

Our main priority is still to keep our customers, our staff and the rest of New Zealand safe! In light of this we will now offer the following services:

If you have a computer issue or need help with your devices then call us to book a remote support appointment.

All bookings will start off this way. We are proud to announce that this Non Contact Remote Support Service is resolving 90% of our customer’s computer problems.

However, for more complex issues like hardware failure, we may not be able to solve this remotely. This is where our second service option comes into play. Our Non Contact Pick – Up  Service has been created under strict MBIE and Ministry of Health Level 4 Guidelines.

Are you an essential business, are you working from home or do you need devices or parts for essential work? We can help! 

Our team will talk with you about what you need and arrange to supply you with a new device or parts to get you up and running again. In addition, we can offer data transfer and machine setup services to ensure that your new device has everything you need pre-installed.

If you have any questions please call us to discuss your options or simply book now.

Pre-Order Your Remote Support Time Slot
 

 

26th March 2020

Hi there Geek Fan,

PLEASE NOTE THIS IS AN OLD UPDATE – WE HAVE LEFT IT HERE SO YOU CAN UNDERSTAND MORE ABOUT THE REMOTE SUPPORT. 

We currently have two priorities:

– Keeping our staff, our customers and the rest of New Zealand safe.

– Assisting our customers with technical issues during the isolation period.

Please be assured that Geeks on Wheels remain 100% committed to ensuring your technology needs are met and we are doing everything we can to make this happen. As a result of the Government announcement, we will be temporarily suspending our “We come to you” service, however we have been working hard to bring you a revised service.

As of Thursday, 26th March 2020, we will be operating a No Contact – Remote Support Service option. This will be similar to our regular service however, it will consist of no contact between the customer and our staff. If you have an issue with any of your devices, you will still be able to make a booking by calling our call centre (who along with some of our technical staff are already set up at home, ready to help!) and arrange a No Contact – Remote Support time slot. Once you have booked in a time, one of our technicians will call you to understand the issue you are having. The technician will then ensure that we are able to fix the problem and if possible, securely access your device and fix the issue with you over the phone. Our technicians will be operating remotely and will still be able to resolve most issues through our new No Contact – Remote Support Service.

In addition, we will also be offering all of our software packages. These include antivirus and office 365 subscriptions. They are available to purchase on our Geek Shop, once purchased you will be contacted by one of our friendly experts who can install the subscription securely through the Remote Helpdesk.

Please contact the call centre team as you normally would and they can take you through these options in more detail. We are committed to helping your or your company with your technical needs at this time and we will provide further updates as things evolve.

Stay safe everyone, and keep in touch.

We are here to help.

The Geeks on Wheels Team